Special rates for groups/long stays can be requested at [email protected]
Hotel Terms & Policy
Rates & Taxes: Rates & Government Taxes are subject to change without prior notice.
Tariff: Your room rate is on the guest Registration Card and other modes of written communications. The tariff is for the room only and is exclusive of any government taxes which may be applicable from time to time.
Reservation: All reservations should be booked directly through the hotel in written form through e-mail, letters etc. Reservations are subject to room availability & the hotel reserves the right of admission.
Cancellation Policy: The cancellation/amendment notice must be provided 1 days prior to the arrival/due date. In the event of cancellation/amendment in less than 1 day of arrival or due date, the value of One Night accommodation per room booked with applicable government taxes will be charged or as agreed.
Refund Policy: Bookings not falling under cancellation penalty will be refunded through cheque/online.
Prepayment of Reservations: The hotel requires FULL prepayment of reservations directly to the hotel by either in Cash, Online which should be in favour of “Oriental Palace Hotel” & received at least 7 days prior to the arrival date. In case reservation is made in a period lesser than 7 days, payment to be done in full by cash/card.
Check In - Check Out: Standard Check In and Check Out time is 12 noon, however an early check in or late check out depends on room availability and is subject to additional charges.
Guest ID Proof: For security reasons its mandatory for all guests staying/visiting to carry and present Front Desk at the time of Check-In formalities one of the valid Photo - Address Identity Card i.e. Driving License, CPR and or Passport & Visa in case for foreign nationals. (No refunds in case of Check-In been denied due to lack of proper documents.)
Children: Two children below 5 yrs no charge; Child 5-11 yrs BD 3; Child 12-17 yrs BD 5, per night with/ without mattress. It includes accommodation with taxes and breakfast. Children limited to 2 per booked room.
Extra Bills & Payments: Payment of chargeable extra to be paid on presenting the bill. The hotel accepts major credit cards but in case of breakdown of telephone lines guest have to keep arrangement for payment in cash.
Settlement of Bills: Bills must be settled on presentation. Personal cheque is not accepted.
Departure: Checkout time is 12 noon. Please inform the front office in-charge if you wish to retain your room beyond this time which will be subject to availability and should be secured by advance payment.
Luggage Storage: Luggage may be stored in the Left Luggage Room at the guest’s sole risk as to loss or damage from any cause. Luggage may not be stored for more than a period of 12 hours.
Visitor’s Belonging’s: Guests can use safe lockers which are kept at front office, and the hotel will not be responsible for any loss or damage of guest belongings. Please go through Locker Policy as well.
Visitors: Hotel reserves the right to deny access to visitors in guest rooms. No visits beyond 10 pm or before 8am.
Room Check: Hotel reserves the right to check room at any time without - prior intimation/approval/presence of guest on safety or security grounds.
Alcoholic Drinks: Bringing personal liquor/alcoholic drinks and or consumption is strictly prohibited inside the hotel premises as per hotel policy, including drunk state.
Food & Drinks: Outside food, beverages & liquors are not allowed in hotel premises.
Dogs & Pets: Pets are not allowed in hotel.
Right Of Admission: The management reserves the right of admission for any guest and their belongings. Such admissions can be suspended/taken back at any time.
Security, Health & Facilities: We try to take maximum care of our guests but do not guarantee or responsible for Security, Health & failure of any facilities/infrastructure related directly or indirectly to the hotel and its guests in situations beyond our control. Any compensation/refund will be on sole discretion of the management.
Allergies: Guest sensitive to any food ingredients etc must inform front desk on arrival.
Property Usage: Facilities of the hotel should be for the purpose it is meant & decorum should be maintained.
Damage to Property: Damage to property may be charged to guests.
Rule Amendment: The Management reserves the right to add or amend any of the above at any time it deems fit.
Government Rules and Regulations: The conditions are governed by the laws in force in The Kingdom Of Bahrain and you agree to submit to the exclusive jurisdiction of the courts of Bahrain.
Online Transaction Policy
The Kingdom of Bahrain is our country of domicile. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the applicable laws of the Kingdom of Bahrain.
We accept all major credit and debit cards for payment in BHD.
We do not engage in trade or provide services to OFAC (Office of Foreign Assets Control) sanctioned countries.
This website is intended for use by individuals who are 18 years or older. Minors may not register or transact on the website.
Cardholders must retain copies of transaction records and adhere to the policies and terms.
Privacy Policy
We will never store, sell, share, rent or lease cardholder details and personally identifiable information to third parties.
We will never pass your card details to third parties.
We will do our best to ensure the privacy of your data on the website, but cannot guarantee privacy as no data transmission over the internet can be guaranteed to be 100% secure.
We are not responsible for the privacy policies of any third-party websites linked through here. Please contact those websites directly for information on their practices.
All website policies may be updated ocassionally. Modifications to the policy take effect on the day they are posted on the website.
We highly value your trust in choosing us for your hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details which can only be accessed by authorized government bodies.
